In this Privacy Policy, ‘us’, ‘we’, or ‘our’ means KTA GROUP SP Z O O, the developer of the Lovio application. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data. By using Lovio and providing your personal information, you agree to this Privacy Policy and any updates we may make by publishing changes on our website. We encourage you to check periodically to stay informed.

Data Protection
We comply with the relevant data protection legislation, including:

• The Data Protection Act 1998 (where applicable);
• The General Data Protection Regulation ((EU) 2016/679) (GDPR);
• Any applicable UK GDPR and national data protection laws;
• Any successor legislation.

We respect your privacy and do not misuse your data. All information provided by users is used solely for the purpose of providing and improving Lovio’s features and functionality. We do not sell or share your data with third parties.

What personal information do we collect?
We may collect the following types of information:

• Device ID, device type, IP address, geo-location, connection data, web log information, and usage statistics;
• Details of services and features used within the app;
• Information provided directly by you (e.g. via email, chat, or forms);
• Photos you explicitly allow access to, which are used solely to provide app functionality;
• Cloud files imported by you via Lovio (we do not access or store content from Google Drive);
• Screenshots and interactions captured only in anonymized form via third-party analytics.

When do we collect your information?

• When you register on the Lovio app;
• When you communicate with us via email or through third-party platforms;
• When you interact with our app, content, support, or participate in surveys or contests.

Why do we collect your data?
We use personal data to:

• Provide access to Lovio’s services and features;
• Improve user experience through performance monitoring and bug fixing;
• Respond to support requests and send administrative messages;
• Send marketing and promotional messages (only with consent);
• Manage contests, promotions, and rewards;
• Comply with legal obligations and enforce our agreements.

We may share anonymized data with trusted partners to generate aggregated insights and improve the app experience. This data does not include personally identifiable information.

Third-party services
We use third-party tools to enhance Lovio’s performance and user experience, including:
UserX Analytics by USERX LLC.
This service may collect anonymized app usage data, including:

• Feature usage;
• Taps and swipes;
• Screenshots;
• Virtual device identifiers.

Important:
All data collected through UserX is anonymized on the user's device. It does not include personal, financial, sensitive, or user-generated private content. We do not collect inputs from your camera, microphone, or other input devices. All transmitted data is protected using SSL encryption.

Use of photos
Lovio only accesses the photos you grant permission for. These images are used exclusively to generate content and are not stored or used for any other purpose.

Cookies and Website Use
When you visit our website, we may collect standard usage data, such as:

• Pages visited;
• Date and time of visits;
• IP address;
• Browser type and settings.

We may use cookies to improve your browsing experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, but doing so may limit functionality.

User data deletion
You may request data deletion at any time:

• Go to Settings > Email Us and send a data deletion request.

Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
contact@lovioai-app.com